Refund policy

We hope you love your CRUZR as much as we do!

RETURN POLICY
We offer a 7-day return policy for change of mind, giving you 7 days from receiving your item to request a return. The refund will be minus our shipping costs.

ELIGIBILITY FOR RETURNS
1. Returns for change of mind are only accepted if the package is sealed, unused, and in perfect condition.
2. A receipt or proof of purchase is required.

HOW TO START A RETURN
1. Contact us at hello@cruzr.com.au to request a return.
2. Returns must be sent or dropped off to: Unit 1/86 Quanda Road Coolum Beach QLD. 4573
3. Items sent without prior approval will not be accepted.

DAMAGES OR ISSUES
Inspect your e-bike upon delivery and contact us immediately if it is damaged, defective, or if you received the wrong model. We’ll resolve the issue as quickly as possible.

REFUNDS
1. Once your return is received and inspected, we’ll notify you of the approval status.
2. Approved refunds will be processed to your original payment method within 5 business days of receiving the bike at CRUZR.
3. If your refund hasn’t arrived after 15 business days, please contact us.

Please contact us via email hello@cruzr.com.au to discuss any return/refund requests.