FAQ's

How can we help?

FAQ

Ordering & Test Rides

Where can I buy a CRUZR?

Directly from our website cruzr.com.au or from our showroom in Coolum Beach, QLD.

Can I test ride a CRUZR?

Sure can! You’re welcome to come check out colours in the flesh and take one for a test ride – nobody has ever come back from a test ride without a big smile on their face!

How do I become a CRUZR stockist?

Please send wholesale enquiries to hello@cruzr.com.au

Shipping & Delivery

Do you offer shipping?

We offer free assembly and pickup from our warehouse in Coolum Beach, QLD.

We are also pleased to offer FREE DELIVERY Australia-wide!

Warranty & Repairs

Where do I take my CRUZR for repairs?

To us! We happily offer full servicing in-house and as with everything else we do, we keep our prices really reasonable.

Does my CRUZR come with a warranty?

Sure does! Your CRUZR comes with a 24-month warranty on all parts, to the original purchaser only, on presentation of a receipt or proof of purchase.

What We Cover

  • Manufacturers faults, defects and/or failure
  • Original purchasers of product where a receipt is presentable

What We Don't Cover

Claims, Damages or Failure due to:

  • Ordinary wear and tear
  • Damage or failure due to misuse (eg. impact, collision, wheelies or freestyle activities) 
  • Structural damage due to misuse such as wheelies, jumps and extreme off-road activities
  • Bikes which have not been properly assembled (unless assembled by CRUZR staff)
  • Bikes which have not been properly maintained and regularly serviced
  • Bikes which have been crashed, neglected or subjected to improper use
  • Damage caused by accessories which have been improperly installed or were not intended for use on the bike
  • Bikes or components which have been modified from their original condition
  • Damage caused by misuse (eg. impact, collision or freestyle activities)
  • Bikes that have had components removed. 
  • Water, natural disasters, fires, storms or floods
  • Damage caused by exposure to external elements, such as scratches, blemishes, rust, corrosion or similar.
  • Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.
  • Fitment, Repairs or Services undertaken by other companies
  • Products that were won as Prizes in exclusive competitions or giveaways
  • Modification, Alterations, and DIY Installation of parts or accessories on that are not supplied as original by CRUZR or where the device is altered from its original manufacturers state

 

For spares, replacement parts, technical information and warranty assistance, please contact us at hello@cruzr.com.au

Spare Parts & Accessories

Where do I buy spare parts for my CRUZR?

We carry an ever-growing range of spare parts and accessories for your CRUZR, available to purchase via our website or in-store.

Can I ride my CRUZR on the road?

Each state has different rules regarding speed, power and pedal assist/throttle. Please ensure you check and abide by the legislation applicable to the area you will be riding.

Get in touch

Have questions about your order, or a general enquiry?