You can order online at cruzr.com.au, visit our showroom at 1/86 Quanda Road, Coolum Beach QLD, or purchase through one of our stockists across Australia.

👉🏻 Check out our Find a Stockist page to locate a stockist near you!

Absolutely. Come visit our Coolum Beach showroom to see the bikes in person and take one for a ride. Fair warning - they’re hard to walk away from 😬

We’d love to chat. Complete our wholesale application form here and we'll be in touch.

Yes we ship Australia-wide.

We also offer FREE SHIPPING for all orders over $100!

Orders are typically prepared within 24–48 hours.

Shipping times vary depending on your location. If you need your bike by a specific date, contact us before ordering.

Yes. CRUZR bikes include a 24-month warranty covering manufacturing faults and defects for the original purchaser (proof of purchase required).

What is Covered

• Manufacturers faults, defects and/or failure
• Original purchasers of product where a receipt is presentable

What isn't Covered

Claims, Damages or Failure due to:

• Ordinary wear and tear
• Damage or failure due to misuse (eg. impact, collision, wheelies or freestyle activities) 
• Structural damage due to misuse such as wheelies, jumps and extreme off-road activities
• Bikes which have not been properly assembled (unless assembled by CRUZR staff)
• Bikes which have not been properly maintained and regularly serviced
• Bikes which have been crashed, neglected or subjected to improper use
• Damage caused by accessories which have been improperly installed or were not intended for use on the bike
• Bikes or components which have been modified from their original condition
• Damage caused by misuse (eg. impact, collision or freestyle activities)
• Bikes that have had components removed. 
• Water, natural disasters, fires, storms or floods
• Damage caused by exposure to external elements, such as scratches, blemishes, rust, corrosion or similar.
• Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.
• Fitment, Repairs or Services undertaken by other companies
• Products that were won as Prizes in exclusive competitions or giveaways
• Modification, Alterations, and DIY Installation of parts or accessories on that are not supplied as original by CRUZR or where the device is altered from its original manufacturers state

For spares, replacement parts, technical information and warranty assistance, please contact us at hello@cruzr.com.au

We offer in-house servicing at our Coolum Beach workshop.

We also work with a network of service providers across Australia - head to our Stockists & Servicing page to find the closest to you.

Yes - parts and accessories are available online and in-store.

Sure do. We stock surfboard racks, helmets and more in our Accessories Collection.

E-bike rules vary between Australian states and territories.

👉 Learn about e-bike rules in your state

It is your responsibility to familiarise yourself and comply with the applicable laws within the area you will be riding.

Check out our Important Safety Information page.

All manuals are available on our Manuals & Tutorials page.

Email hello@cruzr.com.au or call (07) 5211 1234 with your order number.

Please see our Refund Policy for full details.