You can buy directly from our website at cruzr.com.au or visit our showroom at 1/86 Quanda Road, Coolum Beach QLD.

We also have a network of stockists across Australia - head to our Find a Stockist page to find one closest to you!

Absolutely! Drop by our Coolum Beach showroom to see our bikes in person and take one for a spin. We promise you'll leave with a smile!

We'd love to chat! Please complete the wholesale application form here and we'll get back to you shortly!

Yes, we offer free assembly and pickup from our Coolum Beach warehouse.

We also provide FREE SHIPPING Australia-wide for all orders over $100!

Please allow 24-48 hours for us to prepare your order for pickup or delivery. If you need your bike by a specific date, contact us prior to ordering.

Bring it to us! We offer full in-house servicing at reasonable prices.

If you are not based local to us, we also have a network of stockists and service providers across Australia. Head to our Stockists & Servicing page to find the closest to you.

Sure does! Your CRUZR comes with a 24-month warranty on all parts, to the original purchaser only, on presentation of a receipt or proof of purchase.

What We Cover

• Manufacturers faults, defects and/or failure
• Original purchasers of product where a receipt is presentable

What We Don't Cover

Claims, Damages or Failure due to:

• Ordinary wear and tear
• Damage or failure due to misuse (eg. impact, collision, wheelies or freestyle activities) 
• Structural damage due to misuse such as wheelies, jumps and extreme off-road activities
• Bikes which have not been properly assembled (unless assembled by CRUZR staff)
• Bikes which have not been properly maintained and regularly serviced
• Bikes which have been crashed, neglected or subjected to improper use
• Damage caused by accessories which have been improperly installed or were not intended for use on the bike
• Bikes or components which have been modified from their original condition
• Damage caused by misuse (eg. impact, collision or freestyle activities)
• Bikes that have had components removed. 
• Water, natural disasters, fires, storms or floods
• Damage caused by exposure to external elements, such as scratches, blemishes, rust, corrosion or similar.
• Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.
• Fitment, Repairs or Services undertaken by other companies
• Products that were won as Prizes in exclusive competitions or giveaways
• Modification, Alterations, and DIY Installation of parts or accessories on that are not supplied as original by CRUZR or where the device is altered from its original manufacturers state

For spares, replacement parts, technical information and warranty assistance, please contact us at hello@cruzr.com.au

We have a growing range of spare parts and accessories available on our website and in-store.

Yes! We offer a variety of accessories, including surfboard racks, helmets, and more. Check out our Accessories Collection for the full range.

Regulations vary by state regarding speed, motor power, and pedal assist/throttle.

It is your responsibility to familiarise yourself and comply with the applicable laws within the area you will be riding.

Visit our Important Safety Information page for guidelines and tips.

User manuals for all our models are available on our Manuals & Tutorials page.

Yes, we provide tutorials to help you get the most out of your CRUZR e-bike. Check our Manuals & Tutorials page for more information.

For any order-related inquiries, please reach out to us at hello@cruzr.com.au or call 0488 480 624 quoting your order number.

Please refer to our Refund Policy for detailed information on returns and exchanges.