Warranty

Your CRUZR comes with a 12-month warranty on all parts, to the original purchaser only, on presentation of a receipt or proof of purchase.

What We Cover

• Manufacturers faults, defects and/or failure
• Original purchasers of product where a receipt is presentable

What We Don't Cover

Claims, Damages or Failure due to:

• Ordinary wear and tear
• Damage or failure due to misuse (eg. impact, collision, wheelies or freestyle activities) 
• Structural damage due to misuse such as wheelies, jumps and extreme off-road activities
• Bikes which have not been properly assembled (unless assembled by CRUZR staff)
• Bikes which have not been properly maintained and regularly serviced
• Bikes which have been crashed, neglected or subjected to improper use
• Damage caused by accessories which have been improperly installed or were not intended for use on the bike
• Bikes or components which have been modified from their original condition
• Damage caused by misuse (eg. impact, collision or freestyle activities)
• Water, natural disasters, fires, storms or floods
• Damage caused by exposure to external elements, such as scratches, blemishes, rust, corrosion or similar.
• Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.
• Fitment, Repairs or Services undertaken by other companies
• Products that were won as Prizes in exclusive competitions or giveaways
• Modification, Alterations, and DIY Installation of parts or accessories on that are not supplied as original by CRUZR or where the device is altered from its original manufacturers state

 

For spares, replacement parts, technical information and warranty assistance, please contact us at hello@cruzr.com.au